Our factory is based in Baiyun, Guangzhou.
We work from 9:00 A.M. to 5 P.M. From Monday to Saturday.
You can contact us by email: sales@serenitymade,com, by skype or by phone
You can register on this website to increase the ease of your shopping.
Please sign up for our news letter on the homepage and we will send you all the discounted products by email.
Many of our most popular products are displayed on our website. However, we have many items available that aren’t displayed.
If you’re looking for something special that isn’t on the site, please send us your inquiry.
Yes, many of our products are customisable. If you have a specific design, please contact us and we will be sure to get back to you.
Our MOQ is 100pcs. You can choose a few different items together. But we also accept project orders.
If you require a set of furniture for a specific function, event, or business, we can provide all the furniture necessary. For example,
if your cafe has a specific theme, we can cater to that theme.
Fumigation is a method of pest control that completely fills an area with gaseous pesticidesor fumigants to suffocate or poison the pests. Australia has strict fumigation requirements for wood products entering
the country. In line with our environmental standards, all products being shipped from our factories will
meet these requirements to the highest standard.
Our usual leadtime is 30days. Obviously this depends on other factors such as the complexity of your project or designs.
Ordering and shipping information:
First , choose your desired products in our range and add to Enquiry list , When you finish selecting the products you are interested in,
go to enquiry submission page and update enquiry list, fill out your details in the form and submit. We will contact you ASAP.
Choose the products you are interested in and send us the enquiry list. We will get back to you ASAP with price and
all the information that you require.Once you have decided to proceed, we will then issue an invoice for your order.
T/T,(Telegraphic Transfer), Paypal ,Western Union.
If your order is under 5000 USD, require 50% payment of the total price prior to commencement of production and settlement
of the account prior to shipping. All goods remain the property of the Company until paid for in full. Monies that remains outstanding
by the due date (due date as specified prior to the commencement of production) will incur late payment interest at the rate of 2%
above the prevailing Bank of China base rate on the outstanding balance until such time as the balance is paid in full and final settlement.
Not every item is kept in stock, as popular items sell quick. Please contact us for up-to-date items in stock.
We are shipping your orders by containers to ensure that your order is delivered in premium condition.
If your order is not enough for a full container we will choose LCL or other delivery services after discussing
with you. If you urgently require the product, we can send by TNT/DHL/UPS ex at further cost.
Before we produce the products we will double check all of the details with you, then we will make a sample.
If everything is right , we will continue on to the production.
Yes, if the materials that you choose can be used on the product ,please send the materials to our factory before the production.
However, we are not responsible for the international delivery cost or any tax.
Yes, we charge double price for the sample. However, if you place an order after you receive the sample,
the money will be returned to you.
After Sales Information:
Making a change to your order is only allowed before production, Once your order has been produced, the order
cannot be canceled or returned. If you require a small change, you will be charged extra according to the situation.
Yes, the majority of our products come with a warranty ranging between one and 10 years.
If products are damaged during transportation, it is the responsibility of the shipping company. Serenity Made will help to address the situation with the shipping company but will not take responsibility for damage incurred. If the damages were incurred after arrival, the responsibility will be fully with the customer
All our products have been shipped with install instructions. For any problems or enquiries regarding assembly, please feel free to contact us.
Yes, All our products come with the required accessories to fully assemble them. However, if you require additional parts, we can send them at a small cost.Please be aware that many of our products are one-piece and don not require assembly.