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GENERAL INFORMATION

[/vc_column_text][vc_accordion][vc_accordion_tab title=”Where is your factory located? “][vc_column_text animation=”none” animation_delay=”200″]Our factory is based in Baiyun, Guangzhou.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are your working hours ?”][vc_column_text animation=”none” animation_delay=”200″]We work from 9:00 A.M. to 5 P.M. From Monday to Saturday.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can i contact you ?”][vc_column_text animation=”none” animation_delay=”200″]You can contact us by email: sales@serenitymade,com, by skype or by phone[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can i become a member of SERENITY MADE?”][vc_column_text animation=”none” animation_delay=”200″]You can register on this website to increase the ease of your shopping.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I stay updated with your discounted products ?”][vc_column_text animation=”none” animation_delay=”200″]Please sign up for our news letter on the homepage and we will send you all the discounted products by email.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I see all your products on the website? “][vc_column_text animation=”none” animation_delay=”200″]Many of our most popular products are displayed on our website. However, we have many items available that aren’t displayed.

If you’re looking for something special that isn’t on the site, please send us your inquiry.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=” Can I custom order furniture? “][vc_column_text animation=”none” animation_delay=”200″]Yes, many of our products are customisable. If you have a specific design, please contact us and we will be sure to get back to you.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=” Whats your MOQ? “][vc_column_text animation=”none” animation_delay=”200″]Our MOQ is 100pcs. You can choose a few different items together. But we also accept project orders.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whats a project order ?”][vc_column_text animation=”none” animation_delay=”200″]If you require a set of furniture for a specific function, event, or business, we can provide all the furniture necessary. For example,

if your cafe has a specific theme, we can cater to that theme.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whats fumigation ?”][vc_column_text animation=”none” animation_delay=”200″]Fumigation is a method of pest control that completely fills an area with gaseous pesticidesor fumigants to suffocate or poison the pests. Australia has strict fumigation requirements for wood products entering

the country. In line with our environmental standards, all products being shipped from our factories will

meet these requirements to the highest standard.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Whats your leadtime ?”][vc_column_text animation=”none” animation_delay=”200″]Our usual leadtime is 30days. Obviously this depends on other factors such as the complexity of your project or designs.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_column_text animation=”none” animation_delay=”200″]

Ordering and shipping information:

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_accordion][vc_accordion_tab title=”How can I obtain pricing information and product information ? “][vc_column_text animation=”none” animation_delay=”200″]First , choose your desired products in our range and add to Enquiry list , When you finish selecting the products you are interested in,

go to enquiry submission page and update enquiry list, fill out your details in the form and submit. We will contact you ASAP.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I place an order?”][vc_column_text animation=”none” animation_delay=”200″]Choose the products you are interested in and send us the enquiry list. We will get back to you ASAP with price and

all the information that you require.Once you have decided to proceed, we will then issue an invoice for your order.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=” What payment methods are accepted? “][vc_column_text animation=”none” animation_delay=”200″]T/T,(Telegraphic Transfer), Paypal ,Western Union.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do i need to pay full payment for my order at the first time? “][vc_column_text animation=”none” animation_delay=”200″]If your order is under 5000 USD, require 50% payment of the total price prior to commencement of production and settlement

of the account prior to shipping. All goods remain the property of the Company until paid for in full. Monies that remains outstanding

by the due date (due date as specified prior to the commencement of production) will incur late payment interest at the rate of 2%

above the prevailing Bank of China base rate on the outstanding balance until such time as the balance is paid in full and final settlement.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=” Is everything is stock at the time of order? “][vc_column_text animation=”none” animation_delay=”200″]Not every item is kept in stock, as popular items sell quick. Please contact us for up-to-date items in stock.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=” How are my orders shipped ? “][vc_column_text animation=”none” animation_delay=”200″]We are shipping your orders by containers to ensure that your order is delivered in premium condition.

If your order is not enough for a full container we will choose LCL or other delivery services after discussing

with you. If you urgently require the product, we can send by TNT/DHL/UPS ex at further cost.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I be certain the product is correct and up to standard?”][vc_column_text animation=”none” animation_delay=”200″]Before we produce the products we will double check all of the details with you, then we will make a sample.

If everything is right , we will continue on to the production.

.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can i use my own fabric or other materials?”][vc_column_text animation=”none” animation_delay=”200″]Yes, if the materials that you choose can be used on the product ,please send the materials to our factory before the production.

However, we are not responsible for the international delivery cost or any tax.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can i order a sample from you?”][vc_column_text animation=”none” animation_delay=”200″]Yes, we charge double price for the sample. However, if you place an order after you receive the sample,

the money will be returned to you.[/vc_column_text][/vc_accordion_tab][/vc_accordion][vc_column_text animation=”none” animation_delay=”200″]

After Sales Information: 

[/vc_column_text][vc_accordion][vc_accordion_tab title=”How can I make a change or cancel my order? “][vc_column_text animation=”none” animation_delay=”200″]Making a change to your order is only allowed before production, Once your order has been produced, the order

cannot be canceled or returned. If you require a small change, you will be charged extra according to the situation.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do your products come with a warranty ? “][vc_column_text animation=”none” animation_delay=”200″]Yes, the majority of our products come with a warranty ranging between one and 10 years.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What happens if my products are damaged? “][vc_column_text animation=”none” animation_delay=”200″]If products are damaged during transportation, it is the responsibility of the shipping company. Serenity Made will help to address the situation with the shipping company but will not take responsibility for damage incurred. If the damages were incurred after arrival, the responsibility will be fully with the customer[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How to install the products? “][vc_column_text animation=”none” animation_delay=”200″]All our products have been shipped with install instructions. For any problems or enquiries regarding assembly, please feel free to contact us.[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I get extra assembly accessories( such as screws etc.)?”][vc_column_text animation=”none” animation_delay=”200″]Yes, All our products come with the required accessories to fully assemble them. However, if you require additional parts, we can send them at a small cost.Please be aware that many of our products are one-piece and don not require assembly.[/vc_column_text][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]